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UT14: Supporting and Motivating Service Users Towards Change (1 Day Event)
This course is aimed at support staff and managers who work with people who need to make important changes in their lives. The course will extend knowledge and understanding of motivational processes - and the tools and strategies that work to empower change.
Central London, 2 July 2009. COURSE FULL
Central London, 6 August 2009. NOW BOOKING
Central Birmingham, 1 October 2009. NOW BOOKING
Central Manchester, 8 October 2009. NOW BOOKING ------------------------------------------------------------------------------------------------------------------------------ UT02: Needs/Risk Assessment and Support Planning (2 Day Event)
This course will develop existing knowledge, skills and confidence, to enable delegates to deliver positive motivational assessments and effective support planning. Using goal planning as the central tool, empower and motivate others to take action to change their lives.
Central London, 30 June - 1 July 2009. COURSE FULL
Central London, 8 -9 September 2009. NOW BOOKING
Central Birmingham, 29 - 30 September. NOW BOOKING
Central Manchester, 6 - 7 October 2009. NOW BOOKING ------------------------------------------------------------------------------------------------------------------------------ UT12: Lone Working and Personal Safety (1 Day Event)
The course provides a relevant, practical event, specifically designed to equip delegates with the skills to manage their personal safety and the risks associated with lone working. The course is for people who work in a closed environment or in the community.
Central London, 16 July 2009. COURSE FULL
Central London, 15 September 2009. NOW BOOKING
Central Birmingham, 24 September. NOW BOOKING
Central Manchester, 13 October 2009. NOW BOOKING ------------------------------------------------------------------------------------------------------------------------------ UT05: Effective Service User Involvement (1 Day Event)
This course will develop understanding of service user involvement, focussing on the skills and strategies that are required for effective involvement.
Central Birmingham, 30 June 2009 & 1 July 2009. COURSES FULL
Central Birmingham, 29 September. NOW BOOKING
Central London, 6 October 2009. NOW BOOKING
Central Manchester, 20 October 2009. NOW BOOKING ------------------------------------------------------------------------------------------------------------------------------ UT10: Successful Approaches to Complaints Handling (1 Day Event)
This course focuses on the skills to deal with customer dissatisfaction within Supporting People services, including the importance of complaints in relation to client involvement and empowerment (QAF C1.5 Client Involvement and Empowerment).
Central London. 7 July 2009 & 8 July 2009. COURSES FULL
Central London, 13 October 2009. NOW BOOKING ------------------------------------------------------------------------------------------------------------------------------ UT07: Assessment Interviewing Skills (1 Day Event)
This course focuses on assessment interviewing skills, including the four stages of an effective assessment process and key assessment interviewing and relationship building skills.
Central London. 13 August 2009. NOW BOOKING |
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